As business environments change, so does the way we communicate. Telephone service is becoming much more than a dial tone. Employees are demanding features such as the ability to transition seamlessly between desk phone and cell phone. Traditionally, these features are extremely expensive for an on-premises phone system. These costly systems are require dedicated data center space, endless equipment, overprices desk phones and extensive wiring to connect the local carrier. It is easy to see why organisations are switching to cloud based hosted pbx, to eliminate on-site hardware, maintenance and lower costs.
1. Lower Hardware & Servicing Costs
Hosted PBX does not require a large upfront capital investment, nor does it require ongoing maintenance and personnel to manage the system.
2. Customer Experience
Hosted PBX allows organisations to service various customers around the world, no matter what time it is at headquarters. Local numbers can ring to call centers in another area without the customer even knowing.
3. Mobile Integration
Work is no longer a place we go. Work is something we do, whether is it at home or the local coffee shop. Hosted PBX allows employees to work anywhere, anytime and on any device they choose. One device can even support 2 numbers, and business calls places on the cell phone can appear as it they came from the persons desk!
4. Call Logging
A real-time costing using PBX data allows organisations to compare carrier costs and cost allocation with real-time fraud detection, analysis of over, under or unused assets with trend reporting, measurement of key performance indications across your voice network, comparison of different carrier rates in multiple currencies and mobile spend management.
5. Advanced Features
Advance calling features are essential to meet employee and customer demands. Hosted PBX provides access to voicemail, email, remote call management, auto attendant, directory, music on hold and voice messaging. A full unified communications suite allows inter-connectivity between email, voicemail, presence, IM, video and much more. Also, on top of all those features, hosted interaction recording allows you to capture all of those advanced forms of communication and analyze the data collected. All of these features allow organizations to provide customers with quick, reliable, effective services.
Being able to scale and grow your phone system as your business grows is a huge benefit of using Hosted PBX. Unlike, on-premises systems, Hosted PBX allow organizations to easily add or remove lines without hassle or additional investment. And on top of that, you only pay for what you use!
7. Business Continuity
Some businesses rely on their system for critical tasks. Financial traders and health care organizations cannot risk interruptions and downtime when they get a heavy call volume. Redundancy, up-time guarantees. and reliability come with using a Hosted PBX
8. Voice Quality
Many people still believe that Hosted PBX systems have very low voice quality, but that has changed with the advancements in technology. No reason to worry about not having clear calls when using a Hosted PBX system.
9. Long Distance Cost Control
Calling long distance is still expensive if you are using a on premises system or Hosted PBX, but organizations can manage those costs by using authorization features.
10. Number Retention
Employees are bringing their own devices whether companies want them to or not. Hosted PBX provides the simplicity of combining personal and company lines on one device, so that employees do not have to give out their personal number to use their cell phone for business calls. Calls can easily be rerouted if that employee was to leave or be terminated.